Return Policy

Keep The Heat On – Return Policy

At Keep The Heat On, we strive to ensure you are satisfied with your purchase. If you need to return an item, please review our policy below.

Returns & Eligibility

• Items can be returned within 30 days of receipt.
• Products must be unused, in original packaging, and in resellable condition.
• Custom or special-order items are non-returnable unless faulty.

How to Return an Item

1. Contact Us: Use our easy returns process: Returns RMA Request 
2. Return Authorisation: We will provide instructions on how to send your item back once a request has been made.
3. Shipping: You are responsible for return shipping costs. We recommend using a trackable service.
4. Processing: Once received, returns are processed within 5-7 business days, and refunds will be issued to the original payment method.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can arrange a replacement or refund.

Non-Refundable Items

• Used or damaged items (unless faulty upon arrival).
• Items returned outside the 30-day window.
• Clearance or sale items.