Privacy and Cookie Policy

Privacy Policy

1. Introduction

Welcome to Keeptheheaton (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit Keeptheheaton.com or use our services relating to boiler and heating spare parts.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect and process information to provide you with the best possible service. This may include:

(a) Personal Information

Information you provide directly to us, such as:

Name
Email address
Telephone number
Billing and delivery address
Payment details (processed securely through our payment provider)

(b) Usage Data

Information automatically collected when you access our website, including:

IP address
Browser type and version
Device type
Pages visited, time spent, and referring URLs

(c) Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance your shopping experience
Track items in your basket
Remember your preferences (e.g. “Remember Me” function)
Analyse website performance and user behaviour

You can control cookie settings through your browser. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

To Process Orders and Deliver Services
To manage payments, fulfil orders, and provide customer support.
To Improve Our Website and Services
To monitor usage and enhance functionality and user experience.
To Communicate with You
To send order confirmations, updates, or relevant product information.
You can opt out of marketing communications at any time by following the “unsubscribe” link or contacting us directly.
For Legal and Regulatory Compliance
To comply with applicable UK laws, prevent fraud, and protect our rights or those of others.

4. How We Share Your Information

We do not sell your data. However, we may share information with trusted third parties where necessary to operate our business, including:

Service Providers: such as payment processors, delivery couriers, website hosting, and analytics partners.
Legal and Regulatory Authorities: when required by law or to protect our legal rights.
Business Transfers: if our business is sold or merged, your data may be transferred as part of that transaction.

All third-party partners are required to handle your data securely and in compliance with UK GDPR.

5. Remarketing and Analytics

Remarketing:
We may use third-party remarketing services (e.g. Google Ads) to show relevant adverts across other websites. These services use cookies to recognise visitors to our site.
You can opt out of Google’s personalised ads at Google Ad Settings.
Smartlook Analytics:
We use Smartlook to record anonymised visitor sessions to help us improve usability.
You can disable tracking by enabling the “Do Not Track (DNT)” option in your browser.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, misuse, or alteration.
While we strive to use commercially acceptable means to protect your information, please note that no method of online transmission or electronic storage is completely secure.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure (“Right to be Forgotten”): Request deletion of your data where legally permitted.
Restriction: Request limited processing of your data in certain cases.
Portability: Request to receive your data in a structured, commonly used format.
Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at info@keeptheheaton.com.
We may need to verify your identity before processing your request.

8. Data Retention

We retain your personal data only for as long as necessary to:

fulfil the purposes for which it was collected,
comply with legal or tax obligations, or
resolve disputes and enforce agreements.

When data is no longer required, it will be securely deleted or anonymised.

9. International Data Transfers

Where data is transferred outside the UK (for example, to a third-party service provider), we ensure that appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or equivalent protection measures.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The updated version will be posted on this page with a new effective date.
We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: info@keeptheheaton.com
Phone: 01302 888101

Cookies Policy

1. Introduction

This Cookies Policy explains how Keeptheheaton (“we”, “our”, “us”) uses cookies and similar technologies on our website.
We are committed to being transparent about how and why we collect information through cookies, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

By continuing to browse our website, you consent to the use of cookies as described in this policy, unless you have adjusted your browser settings to refuse them.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website.
They are widely used to make websites work efficiently, enhance user experiences, and provide information to website owners for analytics and advertising purposes.

Some cookies are session cookies (which expire once you close your browser), while others are persistent cookies (which remain on your device for a set period or until you delete them).

3. How We Use Cookies

At Keeptheheaton.com, we use cookies to improve the performance, functionality, and personalisation of your browsing experience.
Cookies also help us understand how our website is used, allowing us to make improvements.

We categorise cookies as follows:

(a) Essential Cookies

These cookies are necessary for our website to function properly.
They enable basic features such as page navigation, secure login, and keeping track of items in your shopping cart.
Without these cookies, some parts of our website will not work correctly.

(b) Performance Cookies

These cookies collect information about how visitors use our website—such as which pages are visited most often and any error messages encountered.
The data collected is aggregated and anonymous, and helps us improve the website’s functionality and user experience.

(c) Functionality Cookies

These cookies allow our website to remember your choices and preferences (e.g., your username, saved addresses, or selected region).
They make your experience more convenient and personalised.

(d) Targeting and Advertising Cookies

These cookies are used to:

Deliver advertisements relevant to your interests;
Measure the effectiveness of our advertising campaigns; and
Limit the number of times you see an ad.

They may also be used to build a profile of your browsing behaviour so that we can show more relevant ads both on our site and elsewhere online.

4. Third-Party Cookies

We may allow trusted third-party service providers to place cookies on your device to support analytics, performance monitoring, and advertising.
These may include providers such as Google, Meta (Facebook), or Smartlook.

These third parties may collect information about your browsing activity across multiple websites and over time.
We do not control these cookies, and we recommend that you review the privacy and cookies policies of these third-party providers for more details:

Google Privacy & Terms
Smartlook Privacy Policy

5. Managing and Disabling Cookies

You can manage or delete cookies through your browser settings.
Most browsers allow you to:

View which cookies are stored;
Delete all or specific cookies;
Block cookies from certain sites; or
Set your browser to notify you when a website tries to place a cookie.

Please note that disabling certain cookies may affect the functionality of our website, such as your ability to log in or complete purchases.

To opt out of Google’s advertising cookies, you can visit:
Google Ad Settings

For more information about managing cookies, visit:
https://www.aboutcookies.org

6. Changes to This Cookies Policy

We may update this Cookies Policy periodically to reflect changes in technology, law, or our business operations.
The latest version will always be available on this page, with the “Last Updated” date clearly shown.

7. Contact Us

If you have any questions or concerns about our use of cookies, please contact us at:

Email: info@keeptheheaton.com
Phone: 01302 888101

Last updated: 21 August 2024

Managing Cookies

Managing Cookies

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, please note that disabling cookies may affect the functionality of our website.

For more information on how to manage cookies, visit:

Your Consent

By using our website, you consent to our use of cookies as described in this notice. If you do not agree with our use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

Contact Us

If you have any questions or concerns about our use of cookies, please contact us at:

Keeptheheaton.com
Unit 2E
Lake Enterprise Park
Sandall Stones Road
Kirk Sandall
Doncaster
South Yorkshire
DN3 1QR
Email: info@keeptheheaton.com
Phone: 01302 888101

Thank you for visiting Keeptheheaton.com.