Privacy and Cookie Policy

Privacy Policy

Introduction

Welcome to Keeptheheaton.com. We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website keeptheheaton.com or use our services related to boiler and heating spare parts.
Information We Collect
- Personal Information: We may collect personal information that you provide directly, such as your name, email address, phone number, and payment information.
- Usage Data: We automatically collect information about your interactions with our website, including your IP address, browser type, and access times.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website and collect data about your browsing behaviour. This includes tracking the contents of your shopping cart, storing delivery addresses, and remembering your details if you select the 'Remember Me' option.
How We Use Your Information
- To Provide and Improve Services: We use your information to deliver our products and services, process transactions, and enhance your online shopping experience.
- To Communicate with You: We may use your contact information to send updates about our products, order confirmations, and promotional materials. You can opt-out of receiving these communications at any time.
- For Legal Compliance: We may use your information to comply with legal obligations, including those under GDPR, and to protect our rights.
How We Share Your Information
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and delivering our products.
- Legal Requirements: We may disclose your information if required by UK law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Remarketing and Tracking
- Remarketing: We use remarketing to display adverts to visitors using services such as Google across other sites on the Internet. This is achieved by third parties, such as Google, using cookies when you visit our site and other sites. To opt out, please visit Google's Ad Settings.
- Smartlook: We use the Smartlook service to record and analyse visitor sessions to improve your shopping experience. You can opt out of this by setting your browser's Do Not Track (DNT) option.
Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal information:

Access: You can request access to your personal data.
Rectification: You can request that we correct or update your personal data.
Erasure: You can request that we delete your personal data, subject to certain conditions.
Restriction: You can request that we restrict the processing of your data in certain circumstances.
Portability: You can request a copy of your data in a structured, commonly used format.
Objection: You can object to the processing of your personal data based on legitimate interests or direct marketing.
Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Keeptheheaton.com
Unit 2E
Lake Enterprise Park
Sandall Stones Road
Kirk Sandall
Doncaster
South Yorkshire
DN3 1QR
Email: info@keeptheheaton.com
Phone: 01302 888101

Cookies Policy

Last Updated: August 21, 2024

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, as well as to provide reporting information and assist with advertising.

How We Use Cookies

At Keeptheheaton.com, we use cookies to enhance your browsing experience, provide functionality, and analyse site usage. Specifically, we use cookies for the following purposes:

Essential Cookies: These are necessary for the website to function properly. They enable you to navigate the site and use its features, such as keeping track of the contents of your shopping cart once you have selected an item.
Performance Cookies: These cookies help us understand how our visitors interact with our website, providing us with information on how the website is performing.
Functionality Cookies: These cookies allow the website to remember your preferences and choices, such as storing delivery addresses if the address book is used and saving your details if you select the 'Remember Me' option.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests and to limit the number of times you see an ad.

Third-Party Cookies

We may also use cookies from third-party service providers to assist with our advertising and analytics efforts. These third parties, which may include services such as Google, use cookies to collect information about your online activities over time and across different websites.

Managing Cookies

Managing Cookies

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, please note that disabling cookies may affect the functionality of our website.

For more information on how to manage cookies, visit:

Your Consent

By using our website, you consent to our use of cookies as described in this notice. If you do not agree with our use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

Contact Us

If you have any questions or concerns about our use of cookies, please contact us at:

Keeptheheaton.com
Unit 2E
Lake Enterprise Park
Sandall Stones Road
Kirk Sandall
Doncaster
South Yorkshire
DN3 1QR
Email: info@keeptheheaton.com
Phone: 01302 888101

Thank you for visiting Keeptheheaton.com.