Delivery Information

We aim to dispatch all orders on the same day they are placed. However, during peak periods such as Christmas, delivery times may extend beyond the usual 24-hour timeframe. If you need your order urgently, we recommend selecting a timed delivery option at checkout for added assurance.

• Orders placed before 5:00 p.m. (Monday to Friday) will be dispatched the same day.
• Orders placed after 5:00 p.m. will be dispatched the next working day.
• Orders placed on a Friday will be delivered on Monday unless a Saturday delivery option is selected at checkout.
• We do not dispatch on Saturdays, Sundays, or Bank Holidays.

• No delivery is guaranteed, and we do not offer refunds for late deliveries caused by courier issues such as weather disruptions or logistical delays.
• We cannot be held responsible for delays caused by third-party carriers or where items are out of stock at the time of purchase.
• If you provide a mobile number and email address, DPD will send delivery notifications to keep you updated.

• DPD provides various notifications to keep customers informed about their deliveries:

  SMS Notifications:

  • Sent on the day of collection and day of delivery to the phone number provided.
  • Includes the consignment number, expected delivery time, and COD amount (if applicable).
  • If the scheduled delivery date is inconvenient, recipients can reschedule for another day (up to five banking days) using a security code from the notification.
  • On the morning of delivery, recipients receive an update with a one-hour delivery window. This time slot is for reference only and is not guaranteed, as delays due to traffic and other factors may occur.

  Email Notifications:

  • Sent to the email address provided by the sender.
  • Includes Predict notifications, providing estimated delivery times and parcel status updates.

  DPD App Notifications:

  • Available for users who have registered with the DPD app.
  • Push notifications can be enabled for real-time updates.

  Predict Notifications:

  • Provides an estimated delivery time and the number of stops before the driver reaches your location.

  Parcel Notification Cards:

  • If you are not at home during delivery, DPD will leave a double-sided parcel notification card with instructions on how to rearrange delivery or collect your parcel.